Terms of service

These terms cover your use of this site and any order you place with PL Keys. Placing an order means you accept them. Two sections matter more than the rest, and they are the ones people skip: what we warrant, and what we are liable for.

Orders and acceptance

An order is an offer to buy. It becomes a contract when we dispatch the goods, not when you press pay. Until then we may decline or cancel it, in whole or in part, and we will say why. The usual reasons are a price or description that was wrong, stock we cannot source, an address we cannot serve, a payment our processor refuses, or an order we reasonably believe is fraudulent. Where we cancel something you have already paid for, we refund what you paid for that part, and that refund is the whole of what we owe on it.

Pricing and mistakes

Prices are in US dollars and can change before you order. The price shown at checkout is the price charged for that order. Listings are prepared with care and some will still be wrong, because a catalogue this size is assembled from supplier data. Where a price or specification is obviously an error, we are not required to supply at it. We will either cancel and refund, or tell you the correct position and let you decide.

Fitment is yours to confirm

Specifications, keyway codes, chip families, frequencies and vehicle lists are a guide. Much of it comes from manufacturer and catalogue data, and we do not independently test every entry. Work from the code stamped on the original key or lock rather than from a photograph or a model name. Where a page carries no specification we do not hold one, which is why the field is empty instead of filled with a guess.

Guides are information, not advice

The guides here explain how keys, locks, transponders and machines generally work. They are not professional advice, they do not replace manufacturer instructions or training, and they cannot account for the particular vehicle or lock in front of you. Whether a job is within your competence, and how you carry it out, is your decision.

Lawful use

Some of what we sell is restricted somewhere. Picks, decoders, bypass tools, key machines and programming equipment are regulated differently from one state or city to the next, and in a few places possession alone is an offence.

By ordering you confirm that:

• you are 18 or older;
• you may lawfully buy and hold the item where you live and where it is delivered;
• you will use it only on locks, doors and vehicles you own or are authorised to work on;
• you accept that knowing the rules where you are is your responsibility.

We may decline an order, ask for evidence of trade status, or cancel after the fact where we are not satisfied on any of that.

Delivery, risk and title

Delivery dates are estimates and do not form part of the contract. How they work, and what happens when one is missed, is set out in the shipping policy. Risk passes to you on delivery. Ownership passes once we have been paid in full.

Returns and faults

Returns run under the returns policy and faults under the warranty. Both pages form part of these terms.

What we warrant, and what we do not

Goods carry the cover set out in the warranty. Beyond that, and as far as the law allows, they are supplied without any other warranty of any kind, express or implied, including implied warranties of merchantability and of fitness for a particular purpose. Where the law does not allow one of those to be excluded, it lasts no longer than the period stated on that page. Nothing here removes a right you hold under law that cannot be removed.

Limits on what we owe

As far as the law allows:

• our total liability for anything connected with an order is limited to the amount you paid for that order;
• we are not liable for indirect or consequential loss. That includes lost profit, lost working time, a vehicle off the road, hire or recovery costs, damage to a lock, door or vehicle worked on with something bought here, and the cost of calling out a dealer or another locksmith;
• none of this limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Cover for us

If a claim is brought against us because you used a product unlawfully or outside these terms, you agree to meet that claim and our reasonable costs in dealing with it.

Things outside our control

We are not responsible for delay or failure caused by something outside our reasonable control. Carrier backlogs, weather, industrial action, customs inspections, supplier failure, outages and government action all sit in that category. Where one of them affects your order we will tell you, and if the delay runs long you can cancel anything not yet shipped for a refund.

The site itself

Text, photographs, data and page structure here belong to us or to our licensors. Use it to buy from us. Do not copy it into another store, and do not scrape it.

Changes

We may change these terms. The version published when you place an order is the one that governs it, so what you agreed to cannot be altered afterwards.

If one part fails

If any part of these terms turns out to be unenforceable, the rest still stands.

Resolving a dispute

If something goes wrong, tell us first. Most problems are settled quickly once we know about them, and we ask that you give us 30 days to put it right before starting any formal action.

Any claim is brought on your own behalf and not as part of a class or representative action, and should be started within one year of the order it relates to, unless the law that applies to you allows you longer.

These terms, and anything arising out of them, are governed by the law of the place in which our business is established, and the courts of that place deal with any dispute. Where the law where you live gives you the right to bring a claim locally, or to rely on consumer protections that cannot be signed away, this does not take that away.

Questions