FAQ

Add what you need to the cart and check out. Payment is handled by Stripe. You do not need an account, though having one keeps your order history and addresses together.

Contact us as soon as you can. If the order has not been dispatched we can usually change or cancel it. Once it is moving, treat it as a return.

Yes. Email us with the quantities you are after and we will quote you directly rather than making you buy twenty of something at single-unit prices.

Orders leave within 1 to 2 business days, and each product page shows the delivery estimate for that item: some arrive within a few days, others take up to about three weeks. Those are estimates rather than a guaranteed date. The shipping policy covers what happens when one is missed.

Orders over $150 ship free within the United States. Below that the exact fee appears in your cart before you pay.

Orders ship with tracking wherever the service provides it, and the link is emailed once the parcel moves. You can also check an order at Track your order with your order number and email address.

Most items, yes. Where an item cannot, its product page says so.

Product pages carry the reference and the cross-reference codes where we have them. If you are unsure, tell us the machine and the blank you normally use and we will say what our data shows before you order. The final check against the code on the original is still yours.

We describe every item as what it is. Where a listing is a compatible equivalent rather than an original, the title says so. If a description is ever unclear, tell us and we will fix it.

All major cards, through Stripe. Card details go straight to Stripe and never touch our servers.

Yes. The whole site runs over HTTPS and payment is handled entirely by Stripe, who are PCI compliant. We never see or store your card number.

Tell us within 30 days of delivery if something is faulty, damaged or not what you ordered, and we will normally replace or refund it. Full detail on the returns page.

Send a photograph with your order number. We usually ship a replacement without asking for the damaged one back.

We do, if the item was faulty, damaged or not as described. If you changed your mind, it is yours. You are told the cost before you commit either way.